Real work.Real stakes.

Mock-OR validation for a next-generation surgical robot
Leading medical device manufacturer developing a next-generation surgical robot for minimally invasive procedures.

Statewide Medicaid EHR rollout for IDD care coordination
State Medicaid agency implementing a new electronic health record system for intellectual/developmental disabilities (IDD) care coordination, including an embedded Level of Care Tool for clinical decision support.

Console UI modernization for microwave ablation
A medical device company's microwave ablation system for interventional radiology and oncology, undergoing a console UI modernization, consolidating a legacy two-screen, dual-arm configuration into a single consolidated display for use in the IR suite. Confidential client (NDA).

AI sales intelligence for biotech
Competitive research, interactive prototyping, and human factors evaluation for in-call AI sales coaching.

Scaling EFB research across 200+ airlines
ForeFlight, a Boeing company at the time of the engagement, developing Jeppesen's FliteDeck ProX Electronic Flight Bag for commercial airlines. The integrated platform consolidated flight planning, charts, weather, and hazard awareness into a single safety-critical tool. ForeFlight now operates as Jeppesen ForeFlight.

Reducing cognitive load and flight delays
Investigated how cognitive overload in flight crews contributes to operational delays, translating findings into actionable design and workflow recommendations.
From the research.
Finding use errors before design freeze
What formative research can reveal while a device design can still change.
HealthcareDesigning a healthcare rollout around cognitive load
Why workflow and implementation decisions belong in healthcare UX research.
AviationReducing pilot workload starts with the task
What realistic operational evaluation adds to flight-deck UX research.