Research shaped by the work.
Study the work of care, not just the screen. Contextual inquiry, task analysis, usability evaluation, and service blueprints reveal documentation burden, handoff gaps, and adoption barriers.
- ONC Safety-Enhanced Design where applicable
- NIST-aligned clinical-system reporting where applicable
Healthcare UX is scoped to the system and its users. Clinical-system research does not automatically require a medical-device regulatory submission.
Focused packages.
Discovery Sprint
- Scope
- A bounded workflow or product question, with users and research activities agreed before kickoff.
- Timeline
- Two weeks
Included services
- User Interviews
- Contextual Inquiry
- Workflow & Journey Mapping
- Task & Cognitive Task Analysis
Deliverables
- User needs and workflow map
- Critical decisions and research gaps
- Prioritized next steps
View packageUI Safety Review
- Scope
- An agreed interface, its critical tasks, and available design and risk documentation.
- Timeline
- Agreed after interface and risk review
Included services
- Heuristic Evaluation
- Cognitive Walkthroughs
- Use-Related Risk Assessment
Deliverables
- Prioritized usability and use-risk observations
- Critical-task and interface recommendations
- Review findings and design priorities
View packageFormative Evaluation
- Scope
- A defined prototype or device, representative user groups, and agreed tasks and study conditions.
- Timeline
- Agreed around recruitment and prototype readiness
Included services
- Usability Testing
- Formative Studies
- Simulation & Workload Evaluation
Deliverables
- Study protocol and observed task findings
- Use errors, root causes, and design recommendations
- Priorities for refinement and retesting
View packageThe right research for your goal.
- User Interviews
- Contextual Inquiry
- Workflow & Journey Mapping
- Task & Cognitive Task Analysis
- Surveys
- Card Sorting & Information Architecture
- Service Blueprints
